> For the complete documentation index, see [llms.txt](https://docs.duels.trade/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.duels.trade/help/troubleshooting.md). # Troubleshooting If these checks do not resolve the issue, open **Support & Feedback** from the account menu. Include the network, approximate time, and any relevant duel code, transaction hash, or screenshot. See [Support and feedback](/help/support.md). ## I cannot join a duel Check: * Duel is not full, started, ended, or cancelled. * Invite code is correct. * Network matches the duel. * Enough withdrawable USDC exists in one available source. * Required wallet approvals are complete. * Portfolio Duel Sub-Account setup is complete. ## My balance is split Use **Perps / Spot** to consolidate USDC. Unified accounts do not need this transfer. ## My total balance is enough but entry fails Open positions can reduce withdrawable balance. Duel entry uses available withdrawable USDC, not total account value. ## An order does not fill Limit and trigger-limit orders are not guaranteed to fill. Check price, order type, size, Reduce Only, available balance, and open position. ## A duel ended but reward is missing Wait for position closing and settlement. Refresh Account and Transaction Activity. If still missing, contact support with invite code and wallet address. ## Referral rewards cannot be claimed Claims are not live yet. The balance remains tracked and the app displays **Claim coming soon**. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://docs.duels.trade/help/troubleshooting.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.